LEVEL 3 HOSPITALITY AND HOTEL MANAGEMENT

Level 3 Hospitality and Hotel Management provides learners with the necessary learning materials to acquire the skills and knowledge essential for managing hotels and other hospitality establishments effectively. The program encompasses various aspects of hotel management, including front desk operations, housekeeping, food and beverage management, event planning, customer service, business operations, and leadership. Upon successful completion, learners are equipped for entry-level management roles within the hospitality industry.

CONTENT

Module 1: Food Safety and Hygiene

Overview of food safety and hygieneUnderstanding food hazardsFood safety legislation and regulationsPersonal hygiene and food handling practicesHACCP principles and proceduresFood storage and preservationFood safety audits and inspections

Module 2: Hospitality and Hotel House Keeping

Introduction to housekeepingCleaning methods and techniquesHousekeeping supplies and equipmentRoom preparation and servicingLaundry managementInventory control and managementGuest satisfaction and complaint handling

Module 3: Customer Service

Understanding customer service in the hospitality industryEffective communication skillsMeeting and exceeding customer expectationsHandling customer complaintsManaging difficult customersBuilding customer loyalty and retentionService recovery strategies

Module 4: Front Office Operations

Role and responsibilities of front office staffFront office management and proceduresReservation systems and proceduresCheck-in and check-out proceduresGuest billing and payment methodsSafety and security proceduresRevenue management and sales techniques

Assessment

ASIN ‏ : ‎ B0BXNC78D7
Publisher ‏ : ‎ Independently published (11 Mar. 2023)
Language ‏ : ‎ English
Paperback ‏ : ‎ 97 pages
ISBN-13 ‏ : ‎ 979-8386662868
Dimensions ‏ : ‎ 15.24 x 0.56 x 22.86 cm