Service Operations Management: Improving Service Delivery

Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.

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From the Publisher

Publisher ‏ : ‎ Pearson; 5th edition (9 Nov. 2020)
Language ‏ : ‎ English
Paperback ‏ : ‎ 632 pages
ISBN-10 ‏ : ‎ 1292064463
ISBN-13 ‏ : ‎ 978-1292064468
Dimensions ‏ : ‎ 26.4 x 2.7 x 19.7 cm